Multiple Sclerosis Center
Maps to Our Offices
Online Patient Services
Registration
Office Hours
Appointments
Telephone Calls
Prescription Refills
Fees, Billing and Collection
Medical Records
About Neurology Specialists
Online Patient Services
Neurology Specialists is pleased to offer our patients access to online patient services via our practice portal. These services allow you to send files to the practice, request appointments, view the latest statement for your account, update your personal information, submit a request to refill a prescription, ask billing questions, send a secure NON-URGENT message to your physician and ask any general questions. If you have questions or concerns that need immediate attention, you should contact the office by phone at 757/461-5400.

Registration
You will be required to complete a registration form. It is available here for you to print or it can be mailed to you. If you have not completed this form before arriving at our office the first time, please bring this information with you. It is very important that we maintain accurate, up-to-date information about you in our files.
Please inform the receptionist if you have been referred to our practice by another physician and provide that physician’s name so that we may be sure to send a report of our physician’s evaluation and treatment recommendations to that physician. We will also keep your referring physician informed of the results of any tests we perform.

If you have had MRI or CT scans pertinent to your problem, our physicians will need to review them. If they have been done locally, we can access most sites electronically. If they were done outside the area, we will need you to obtain them and bring them to our office for your appointment. Our review of these scans will result in a more comprehensive assessment of your problem. Insert picture of front desk staff

Office Hours
The office is open from 8:00 a.m. until 5:00 p.m., Monday through Friday. We are always closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. Other closures will be posted in the office.

Appointments
In order to give you the best possible care, a scheduled appointment is necessary. Please call us in advance so that a special time may be reserved for you. If you don’t have a scheduled appointment but have a problem needing immediate attention, please call us and we will do our utmost to accommodate you. Delays may occur, however, if the doctors’ schedules are full and there have been no cancellations. True emergencies will be dealt with immediately.

If you are unable to keep a scheduled appointment, please call us as soon as possible to reschedule. In this way, we may give the time reserved for you to another patient. We do require 24 hours notice of cancellations or it will be necessary to charge you for the time reserved. There is a fee of $100 for new patient appointments and $25 for return visits. This fee will need to be paid before another appointment will be scheduled.

Telephone Calls
We appreciate your telephone calls. Feel free to call us between 9:00 a.m. and 4:00 p.m. If your call is of a medical nature, it will be directed to a nurse who will pull your medical record before returning your call. After discussing your call with the doctor, the nurse will relay his or her instructions to you. Sometimes, the doctor will talk with you directly, depending on the situation. Please telephone our office as early in the day as possible. This allows us to more easily get back to you with the requested information. Calls received after 4:00 p.m. may not be returned until the next business day. If you are experiencing an emergency situation, please go to the nearest hospital emergency department.

Prescription Refills
We prefer to authorize prescription refills during office hours so that we may maintain accurate records of the medications you are taking. If you find that you are nearly out of a prescription medication, please call your pharmacy at least 24 hours in advance so that they may call us to request a refill. We require 24 hours notice on all refill requests.

Narcotics will not be prescribed over the telephone except during office hours. They are never prescribed by telephone at night or on weekends or holidays.

Fees, Billing and Collection
Fees for services provided in our office are consistent with those customarily charged at other offices in this area. If you do not have insurance coverage, we ask for payment at the time that the professional service is provided. We accept cash, checks, MasterCard, Visa and American Express. Because we know that the entire payment at the time of service is not always possible, a special payment arrangement may be made by discussing this in private with the receptionist of billing staff.

If you have insurance coverage, co-payments and deductibles are collected at the time of your visit. We will submit a claim to your insurance carrier for you immediately following your visit. Most insurance carriers remit payment within 60 days. Once the remittance has been received from your insurance company, you will receive a statement for any portion that is your responsibility. Please note that our office does not mail statements to patients with a balance of less than $5.00. If you have a small balance, you will be asked for payment at the time of your next visit.

If you have an insurance plan that requires a referral, you must bring a referral to you with each visit or you will be asked to sign a statement accepting financial responsibility for the visit should a referral not be received.

Medical Records and Release of Information
We maintain strict confidentiality of the information contained in your medical records. To assure this confidentiality, information contained in your medical record will not be released to anyone without your written permission. Should you need to request a copy of your medical record, a two week notice is required. A medical records request form can be printed here.


Neurology Specialists  •  6161 Kempsville Circle, Suite 315  •  Norfolk, Virginia 23502  •  757-461-5400
Virginia Beach Neurology  •  968 First Colonial Road, Suite 103  •  Virginia Beach, Virginia 23454  •  757-481-3808
Neurology Specialists  •  160 Kingsley Lane, Suite 203  •  Depaul Medical Atrium  •  Norfolk, Virginia 23505  •  757-423-6917
Neurology Specialists  •  1000 First Colonial Road, Suite 101  •  Virginia Beach, Virginia 23454  •  757-461-5400